Privacy Policy

1. Introduction and Scope

thaliorvexis operates as an educational platform focused on financial ratio understanding and literacy. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services through thaliorvexis.com or visit our physical location at Market Plaza, 5/63 Grote St, Adelaide SA 5000, Australia.

We're committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. This policy applies to all users of our platform, whether you're browsing our educational content, participating in our learning programs, or contacting us for information.

2. Information We Collect

Personal Information

We collect various types of personal information to provide you with our educational services and improve your learning experience. The information we collect includes:

• Contact details such as your name, email address, phone number, and postal address
• Educational background and professional experience related to finance
• Learning preferences and areas of interest within financial education
• Payment information when you enroll in paid programs (processed securely through third-party providers)
• Communications you send to us, including support requests and feedback
• Information provided during webinars, workshops, or consultation sessions

Technical Information

When you use our website or online platforms, we automatically collect certain technical information:

• IP address and location data (city/state level, not precise location)
• Browser type, version, and operating system
• Pages visited, time spent on each page, and navigation patterns
• Device information including screen size and mobile device identifiers
• Referral sources and search terms used to find our website
• Cookies and similar tracking technologies (detailed in our Cookie Policy)

3. How We Use Your Information

Your personal information is used exclusively for legitimate educational and business purposes. We process your data to provide comprehensive financial education services and maintain the quality of our platform.

Educational Services

We use your information to deliver personalized educational content, track your learning progress, and provide relevant resources based on your interests and skill level. This includes customizing course recommendations, sending educational materials, and providing feedback on your learning journey.

Communication and Support

Your contact information allows us to respond to inquiries, provide customer support, send important updates about our services, and notify you about new educational opportunities that match your interests. We may contact you via email, phone, or mail as appropriate.

Platform Improvement

Technical data helps us understand how users interact with our platform, identify areas for improvement, and develop new features. This analysis is conducted on aggregated, anonymized data whenever possible to protect individual privacy.

We do not use your personal information for automated decision-making that would significantly impact you without human oversight. Any profiling we conduct is limited to educational content personalization and is designed to enhance your learning experience.

4. Data Sharing and Third-Party Relationships

We maintain strict controls over who has access to your personal information and under what circumstances it may be shared. thaliorvexis does not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We work with carefully selected service providers who assist in delivering our educational services. These include:

• Email service providers for educational communications and newsletters
• Payment processors for secure transaction handling (they receive only necessary payment data)
• Cloud hosting providers for secure data storage and platform operations
• Educational technology partners who provide specialized learning tools
• Customer support platforms to manage and respond to your inquiries

All service providers are bound by contractual obligations to protect your information and use it only for specified purposes. We conduct regular reviews of these relationships to ensure compliance with our privacy standards.

Legal Requirements

We may disclose your information when required by Australian law, court orders, or regulatory requests. This includes situations where disclosure is necessary to protect our legal rights, prevent fraud, ensure platform security, or respond to emergencies involving personal safety.

5. Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to making it easy for you to exercise these rights and maintain control over your data.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated. To request access or corrections, contact us using the details provided at the end of this policy. We'll respond to your request within 30 days and provide the information in a readily accessible format.

Data Portability

You can request a copy of your personal information in a structured, commonly used format. This is particularly relevant for educational progress data, course completion records, and profile information that you might want to transfer to another educational platform.

Withdrawal of Consent

Where we process your information based on consent, you can withdraw that consent at any time. This includes opting out of marketing communications, declining cookies (though this may affect website functionality), or requesting that we stop processing certain types of data.

Deletion Requests

You can request deletion of your personal information, subject to certain limitations. We may need to retain some information for legal compliance, completing transactions you've initiated, or maintaining educational records as required by law.

6. Data Security and Protection

We employ multiple layers of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework is regularly reviewed and updated to address emerging threats and industry best practices.

Technical Safeguards

All personal information is encrypted both in transit and at rest using industry-standard encryption protocols. Our servers are housed in secure facilities with restricted physical access, environmental controls, and 24/7 monitoring. We use secure socket layer (SSL) technology for all data transmission and maintain current security certificates.

Administrative Controls

Access to personal information is strictly limited to authorized personnel who require it for their job responsibilities. All staff members receive privacy and security training, and access permissions are regularly reviewed and updated. We maintain detailed logs of data access and conduct regular security audits.

Incident Response

In the unlikely event of a data breach, we have established procedures to contain the incident, assess its impact, and notify affected individuals and relevant authorities as required by law. Our incident response plan is tested regularly and updated based on lessons learned and regulatory changes.

7. Data Retention and Deletion

We retain personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Our retention periods are based on the nature of the information, the purposes for which it's processed, and legal requirements.

Educational Records

Course completion certificates, learning progress records, and academic achievements are retained for seven years after program completion to verify credentials and support your professional development. This aligns with standard educational record-keeping practices and regulatory requirements.

Communication Records

Email communications, support tickets, and consultation records are typically retained for three years to maintain service continuity and resolve any ongoing matters. Marketing communications preferences are maintained until you opt out or request deletion.

Technical Data

Website analytics and technical logs are generally retained for 18 months, after which they are either anonymized or deleted. This allows us to identify trends and improve our platform while minimizing privacy impact.

8. International Data Transfers

While thaliorvexis operates primarily within Australia, some of our service providers may be located overseas or use international data centers. When personal information is transferred internationally, we ensure appropriate safeguards are in place to protect your privacy.

We only transfer personal information to countries with adequate privacy protections or under arrangements that provide equivalent protection to Australian privacy laws. This may include contractual clauses, certification schemes, or other legally recognized transfer mechanisms.

If you have concerns about international transfers of your personal information, please contact us to discuss alternative arrangements where feasible.

9. Children's Privacy

Our educational services are designed for adult learners aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that information.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.

10. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email, website announcements, or other appropriate channels before the changes take effect.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The date of the most recent update is displayed at the top of this policy.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, please contact us to discuss your options, which may include closing your account or limiting certain data uses.